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Advance notice will be provided before planned downtimes for maintenance. Check that you aren’t trying to access the VDI during a downtime.
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VMWARE HORIZON VIEW CLIENT DOES NOT CONNECT INSTALL
If you are receiving an error message that says “The desktop source for this desktop are not responding, Please try connecting to this desktop again later, or contact your system administrator.” Solution: Install Java version 1.5 or 1.6.Please contact the IT Global Service Desk to issue IT request.Your Mobile application is expired or not effective yet.If you are receiving an error message that says “You are not authorized to use this”.When you re-log onto the VDI, try switching your display protocol to RDP. Please close VDI and restart the VMware View client.Please contact your system administrator, “ If you are receiving an error message that says “Connect desktop failed” or “The display protocol for this desktop is currently busy processing a request.If this fails, please contact IT Global Service Desk, call #36500 from your local site to reset password.Be sure you are selecting Correct Domain when you logging in.Be sure your user name and password are correct.
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If you are receiving an error message that says “Unknown user name or bad password”.Your connection server name should be set correctly.You may need to (re)download and (re)install the latest VMWare View client for your operating system, and you may need to uninstall the old client version first because if you do not, you may have trouble accessing your local drives while logged into the VDI.Make sure you are connecting with the latest VDI client and connection server name.